Since Connie Monroe started working as a chambermaid at The Connaught Hotel in Leicester, she has dreamed of improving her position. She is overjoyed when the hotel manager gives her a lucky break and invites her to help Miss Harbin on the reception desk. Then the inexperienced owner of the hotel, Miss Griffin, arrives and Connie proves how resourceful she can really be. For, despite their differing backgrounds, Connie Monroe and Edelina Griffin have a great deal in common when it comes to ensuring the survival of their livelihood... and someone doesn't want the hotel to succeed.