The author of this book, a journalist and writer on personal and family relationships, examines bereavement. The death of her own father made her question the "stages of grief" pinpointed by Elizabeth Kubler-Ross and used by counsellors at Cruse. Her researches since have indicated that many people find grief a more chaotic and violent process and this book looks at the shock, anger, guilt, powerlessness, fear, and the complex of emotions and reactions surrounding the informal rituals of death - the will and dealing with personal effects. Personal, well-informed and practical, the book is designed as a guide and support to the bereaved and their friends and family.